FAQ

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Delivery charges depend on your location and the size/weight of the parts ordered. You'll see the exact delivery fee at checkout before you confirm payment — no surprise charges added afterward. Orders within Lagos, Abuja, and other major cities are generally cheaper to deliver than more remote locations.

Most orders within major cities arrive within 2–4 business days. Orders to other states may take 5–7 business days depending on the delivery partner covering that route. You'll get an estimated delivery window at checkout, and a tracking link once your order ships.

Once you place your order and payment is confirmed, we verify stock availability and package your item(s). You'll receive an order confirmation and, once your parts are handed to our delivery partner, a tracking number so you can follow your order until it arrives.

Yes. An invoice is generated automatically and sent to the email address you provide at checkout. You can also access your invoice anytime from your account's order history.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Payment is taken immediately when you complete checkout, whether you pay by card, bank transfer, or USSD. We use secure payment processing, so your order is only confirmed once payment has gone through successfully.

Your wishlist lets you save parts you're interested in without buying them right away — useful if you're comparing options or waiting until you're ready to order. Just tap the heart icon on any product to add it, and access your saved items anytime from your account.

Contact our support team within 48 hours of delivery with your order number and a photo of the item received. We'll arrange a replacement or refund promptly — you won't be left stuck with a part you can't use.

You can change or cancel your order as long as it hasn't already been packaged for delivery. Contact support as soon as possible with your order number, and we'll do our best to accommodate the change before it ships.

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